Returns

The Cotton Bag, upon reaching a minimum purchase of 15 Euros, provides 2 delivery services:

  • Home delivery on pre-established days and times (€ 3,90). Consider that in this price there is also the time you save not only going to and from the supermarket, but also preparing the shopping on the shelves. With this small contribution, in addition to bringing the shopping to your home, we do it for you! Delivery is FREE for purchases over 50€.
  • Delivery to agreed collection points and collection by the customer on the days and at the pre-established times (Free by selecting collection during payment).

    Once the products have been selected, the customer can then choose from the cart whether to have the shopping delivered to his home or office, or to collect at one of the agreed collection points. It will also be possible to select the day and the preferred time slot.

    The Cotton Bag will be responsible for any damage due to deterioration of the products only if the collection is made within the preset time slots. If the collection is carried out outside the pre-established days and times, and selected by the Customer at the time of the order, The Cotton Bag will not be responsible for any damage due to deterioration of the products or impossibility of collection due to the closure of the collection points. affiliated. 

    If you have any problems with our products please email us a photo at info@thecottonbag.it indicating your order number and an explanation of the problem, we will reimburse you if the damage is due to us or to the carrier.

    For any clarification please contact us at info@thecottonbag.it